Refund Policy

Last Updated: May 26, 2026

At BharatReach, we strive to ensure our Restaurant Automation Solution meets your business needs. Please read our refund policy carefully.

1. Subscription Refunds

Monthly Plans: Subscription fees for monthly plans are non-refundable once the billing cycle has started.
Annual Plans: If you cancel an annual plan within the first 14 days, you are eligible for a prorated refund for the remaining unused months. After 14 days, annual plans are strictly non-refundable.

2. Setup and Hardware Fees

One-time setup fees are generally non-refundable once the onboarding process has begun.
Hardware purchased through BharatReach is subject to the manufacturer's warranty and return policy.

3. Service Outages

We do not issue refunds or credits for periods where the service is temporarily unavailable due to scheduled maintenance or unforeseen technical issues, unless specifically guaranteed by a separate Enterprise SLA.

4. Requesting a Cancellation

To cancel your subscription, please submit a request through your admin dashboard or email our support team at [email protected]. Cancellations take effect at the end of the current billing cycle.

NOTE: Approved refunds will be credited to your original payment method within 5-7 business days.