Privacy Policy

Last Updated: May 26, 2026

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, restaurant name, billing information
• Business Verification: FSSAI registration details, GST details, authorized signatory information
• Payment Information: Credit card details, UPI information, bank account details for settlements
• Operational Data: Menu items, pricing, inventory stock, staff accounts, and customer order history uploaded to our platform

1.2 Automatically Collected Information

• Usage Data: Order processing metrics, POS terminal interactions, system performance logs
• Device Information: IP address, browser type, operating system (for web dashboard), tablet/mobile device identifiers (for POS apps)
• Cookies: Session cookies, authentication tokens, preference cookies

2. How We Use Your Information

• Service Delivery: Provide Cloud POS, KDS, inventory tracking, and digital menu ordering capabilities
• Account Management: Create, maintain, and secure your restaurant's account and staff logins
• Payment Processing: Process diner transactions and maintain billing records
• Compliance: Comply with tax regulations and financial reporting obligations
• Analytics: Provide you with sales trends, analyze platform usage to improve our software
• Security: Detect fraud, prevent unauthorized access to your store data

3. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To fulfill our software service agreement with your business
• Legitimate Interests: To improve our automation solutions and ensure data security
• Legal Obligations: To comply with IT Act 2000, tax regulations, and other statutory requirements

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

• Payment Gateways: (e.g., PhonePe, Razorpay) for transaction processing
• Food Delivery Aggregators: (e.g., Zomato, Swiggy) if you enable order syncing integrations
• Cloud Providers: (e.g., AWS, Google Cloud) for secure hosting and database storage

4.2 Legal Requirements

We may disclose information when required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions
• Protect the rights, property, or safety of BharatReach, our users, or the public

5. Data Retention

• Active Accounts: Store data (menus, inventory, orders) is retained while your subscription is active
• Billing Records: Retained for 7 years as per Indian tax laws
• After Account Closure: Operational data is deleted within 30 days of subscription termination, except where legal retention is required

6. Data Security

We implement industry-standard security measures to protect your restaurant's data:

• Encryption: TLS/SSL for data in transit, AES-256 for database storage
• Access Controls: Role-based access for your staff (Cashiers vs Managers)
• Backups: Automated daily backups of your menu and order data

7. Your Rights

You have the right to:

• Access: Request an export of your restaurant's data
• Correction: Update or correct business information
• Deletion: Request deletion of your account and related data

To exercise these rights, contact us at [email protected]

8. Contact Us

For privacy-related inquiries or to exercise your rights: