Data Deletion Instructions
Last Updated: January 17, 2026
At BharatReach, we respect your privacy rights. This page provides instructions on how to request deletion of your personal data from our platform in compliance with data protection regulations including GDPR, Indian IT Act, and Meta's data deletion requirements.
What Data Can Be Deleted?
You can request deletion of the following data associated with your account:
- Account Information: Your name, email address, phone number, company details
- Business Data: Contact lists, customer information, message templates
- Communication Records: Message history, delivery reports, API logs
- Payment Information: Transaction history, billing records (subject to legal retention requirements)
- Usage Data: Activity logs, preferences, settings
- Support Communications: Customer support tickets and correspondence
⚠️ Important: Some data may be retained for legal, regulatory, or security purposes as outlined in our Privacy Policy, including tax records (7 years), message logs as per TRAI requirements (90 days), and fraud prevention records.
How to Request Data Deletion
Method 1: Submit Online Request
📧 Email Request
Send an email to our Data Protection Officer:
Subject: Data Deletion Request - [Your Account Email]
Include in your email:
- Your full name
- Registered email address
- Phone number associated with account
- Company name (if applicable)
- Reason for deletion (optional)
- Specific data you want deleted (or complete account deletion)
Method 2: Account Dashboard (Self-Service)
🖥️ Dashboard Request
- Log in to your BharatReach account at bharatreach.com/app
- Navigate to Settings → Account Settings
- Scroll to Data & Privacy section
- Click on "Request Data Deletion"
- Select data categories you want to delete
- Confirm your request
- You will receive a confirmation email
Method 3: Contact Support
📞 Direct Support
Contact our support team:
- Email: [email protected]
- Phone: +91 988 712 2337 (Business hours: 9 AM - 6 PM IST)
- Live Chat: Available in dashboard
Data Deletion Process Timeline
Request Received
We acknowledge your request within 24 hours via email
Identity Verification
We verify your identity (may take 1-2 business days)
Data Deletion
Your data is permanently deleted within 30 days of verification
Confirmation
You receive confirmation email once deletion is complete
What Happens After Deletion?
- Account Access: You will no longer be able to log in to your account
- Services: All active services will be terminated
- WhatsApp Business: Your WhatsApp Business API access will be revoked
- Wallet Balance: Any remaining balance will be refunded (minus processing fees)
- Pending Transactions: Any pending messages or transactions will be cancelled
- Data Backups: Data will be removed from active systems and backups within 90 days
Data Retention Exceptions
Some data may be retained for legal compliance:
- Tax Records: Financial records retained for 7 years (Indian tax law)
- TRAI Compliance: Message logs retained for 90 days (telecom regulations)
- Legal Disputes: Data related to ongoing legal matters
- Fraud Prevention: Records necessary to prevent fraud or abuse
- Security: Security logs for system integrity
Partial Data Deletion
If you don't want to delete your entire account, you can request deletion of specific data:
- Contact Lists: Delete specific contact groups or all contacts
- Message History: Clear message logs (subject to TRAI retention)
- Templates: Remove custom message templates
- Payment Methods: Delete saved payment information
Your Rights Under Data Protection Laws
Under GDPR, Indian IT Act, and other data protection regulations, you have the right to:
- Right to Erasure: Request deletion of your personal data
- Right to Access: Request a copy of your data before deletion
- Right to Portability: Export your data in machine-readable format
- Right to Object: Object to processing of your data
- Right to Restriction: Request limited processing
Before You Delete
⚠️ Please Consider
- Download your data before deletion (available in Account Settings)
- Settle any outstanding payments or invoices
- Cancel any active subscriptions or services
- Export important contacts or message templates
- Data deletion is permanent and irreversible
Meta/WhatsApp Specific Data
For data shared with Meta (Facebook/WhatsApp) through our integration:
- BharatReach Data: We will delete data we control on our platform
- Meta's Data: Data stored by Meta is subject to Meta's data deletion process
- WhatsApp Messages: Message content is end-to-end encrypted and not accessible to us
- Business Profile: Your WhatsApp Business profile is managed directly by Meta
To delete data from Meta's systems, please visit Meta's Data Deletion Request page.
Frequently Asked Questions
Q: How long does the deletion process take?
A: Typically 30 days from identity verification. Backup systems may take up to 90 days to completely remove all traces.
Q: Can I recover my data after deletion?
A: No. Data deletion is permanent and irreversible. Please download any important data before requesting deletion.
Q: Will my wallet balance be refunded?
A: Yes, any remaining wallet balance will be refunded to your original payment method (minus payment gateway processing fees).
Q: What if I have ongoing support tickets?
A: Please resolve all open support tickets before requesting deletion. We can defer deletion until issues are resolved if needed.
Q: Can I create a new account after deletion?
A: Yes, you can create a new account anytime. However, previous account data will not be restored.
Need Help?
If you have questions about data deletion or need assistance:
📧 Email: [email protected]
📧 Data Protection Officer: [email protected]
📞 Support: [email protected]
📧 Grievance Officer: [email protected]
This data deletion process complies with:
- General Data Protection Regulation (GDPR) - Right to Erasure (Article 17)
- Information Technology Act, 2000 and Rules (India)
- Meta Platform Terms and Data Deletion Requirements
- WhatsApp Business API Data Handling Guidelines
- TRAI Telecom Regulations (with mandatory retention periods)